Our Commitment
At NextGen LIS, safeguarding customer and patient information is one of our highest priorities. Our platform is designed with privacy, security, and regulatory compliance at its core, ensuring that laboratories can confidently manage sensitive clinical and operational data.
We are committed to transparent data practices and continuously evaluate our policies to meet evolving regulatory and industry standards.
Information We Collect
Depending on how you interact with NextGen LIS, we may collect information including:
Business Information
- Company name
- Contact information
- Job title
- Billing information
- Account credentials
Platform Usage
- Login activity
- User permissions
- Audit logs
- Configuration settings
- System performance metrics
Website Information
- Website analytics
- Device information
- Browser type
- Cookies and similar technologies
Protected health information (PHI), when processed through the platform, is handled according to applicable healthcare regulations and customer agreements.
How Information Is Used
We use information to:
- Deliver and maintain the platform
- Provide customer support
- Improve product performance
- Enhance platform security
- Develop new features
- Communicate product updates
- Meet legal and regulatory obligations
We do not sell customer or patient information.
Data Security
NextGen LIS employs enterprise-grade safeguards designed to protect customer data, including:
- Encryption in transit
- Encryption at rest
- Role-based access controls
- Audit logging
- Multi-factor authentication
- Continuous monitoring
- Secure cloud infrastructure
- Regular backups and disaster recovery planning
Customer Data Ownership
Customers retain ownership of their laboratory, clinical, and operational data.
NextGen LIS acts as the software platform that securely stores, processes, and manages data on behalf of our customers.
Cookies
Our website uses cookies and similar technologies to improve user experience, analyze website performance, and support secure authentication.
Users may manage cookie preferences through their browser settings.
Third-Party Services
We may utilize trusted third-party providers for services such as:
- Cloud hosting
- Analytics
- Customer support
- Payment processing
- Security monitoring
All vendors are evaluated to support enterprise security and privacy standards.
Your Rights
Depending on applicable regulations, users may request:
- Access to personal information
- Corrections to inaccurate information
- Deletion where permitted
- Data portability
- Restriction of processing
Requests may be submitted to info@nextgenlis.com.
Updates
This Privacy Policy may be updated periodically to reflect changes in regulations, technology, or platform functionality.
The most recent version will always be available on this page.